Cancellation & Refund Policy

At 1300 Taxis Melbourne, we understand that travel plans can change. Our Cancellation and Refund Policy is designed to be fair and transparent for all customers while ensuring smooth service operations.

1. Cancellations by Customers
We kindly ask that all cancellations be made as early as possible to help us manage bookings efficiently.

• Cancellations made at least 2 hours before the scheduled pickup time will not incur any cancellation fee.
• If a cancellation is made less than 2 hours before the pickup time, a cancellation charge may apply.
• In the case of no-show (when a customer fails to appear at the pickup location without prior notice), the full fare may be charged.
• For advance bookings (such as airport transfers, event transfers, or wedding transfers), please provide at least 24 hours’ notice to cancel without any penalty.

2. Cancellations by 1300 Taxis Melbourne
In rare cases, we may need to cancel a booking due to unforeseen circumstances such as:

• Vehicle breakdowns
• Driver unavailability
• Severe weather or road closures
• Safety concerns

If this occurs, we will notify you as soon as possible and offer:

• A rescheduled booking at a convenient time, or
• A full refund, if payment was made in advance.

We always aim to minimize any inconvenience to our customers.

3. Refund Policy
Refunds (if applicable) will be processed in the following manner:

• For prepaid bookings canceled in line with our cancellation policy, a full refund will be issued.
• Refunds will be made to the original payment method within 3–7 business days, depending on your bank or payment provider.
• Refunds cannot be processed for completed trips or no-show situations.

If you believe you are entitled to a refund, please contact our customer support team with your booking details for review.

4. Changes to Bookings
If you wish to change your booking time, pickup location, or destination, please contact us as soon as possible.

• Changes made at least 2 hours before the scheduled pickup time are free of charge.
• For short-notice changes, we will do our best to accommodate your request, depending on vehicle availability.

5. How to Request a Cancellation or Refund
You can cancel a booking or request a refund by contacting us directly:

1300 Taxis Melbourne
Phone: 0403 427 727
Email: 1300taxismelb@gmail.com
Address: Melbourne, Australia

Please include your booking reference, name, and contact details in your message to help us process your request quickly.

6. Exceptional Circumstances
We understand that unexpected situations can occur. If you experience a genuine emergency or unavoidable delay, please contact us as soon as possible. Our team will review your case individually and may offer flexibility at our discretion.

7. Policy Updates
We may update this Cancellation & Refund Policy occasionally to ensure clarity and compliance with current regulations. The latest version will always be available on our website with the date of the most recent update.