Terms & Conditions

Welcome to 1300 Taxis Melbourne. By booking or using our taxi and transport services, you agree to the terms and conditions outlined below. Please read them carefully before making a booking or using our website.

1. General Information
1300 Taxis Melbourne provides professional taxi and transport services across Melbourne, including:

• Melbourne Airport transfers
• Corporate travel
• Wedding and event transfers
• Parcel delivery
• Winery tours and private hire

Our goal is to offer safe, reliable, and comfortable transportation for every customer.

2. Bookings and Confirmation

• All bookings can be made via phone, email, or our website.
• Please ensure that all information provided (pickup time, address, flight details, etc.) is accurate.
• Bookings are confirmed once you receive a confirmation message, email, or call from our team.
• We reserve the right to refuse or cancel a booking in cases of incorrect details, safety concerns, or non-availability of vehicles.

3. Pricing and Payment

• Fares are based on distance, time, and service type.
• Additional charges may apply for tolls, waiting time, or special requests.
• Payments can be made via cash, card, or approved online methods.
• All payments must be made in full at or before the completion of the trip unless prior arrangements have been made.

4. Cancellations and Refunds

• Cancellations must be made at least 2 hours before the scheduled pickup time to avoid cancellation fees.
• If a passenger fails to show up at the pickup location without notice, a full fare may be charged.
• Refunds (if applicable) will be processed according to our cancellation policy and may take a few business days to appear in your account.

5. Passenger Conduct
To ensure a safe and comfortable journey for everyone:

• Passengers must wear seat belts at all times.
• No smoking, drinking alcohol, or illegal substances are permitted in the vehicle.
• Any damage to the vehicle caused by passengers may result in additional charges.
• The driver reserves the right to refuse service to any passenger behaving in an unsafe or disrespectful manner.

6. Luggage and Parcel Delivery

• Passengers are responsible for their own belongings. 1300 Taxis Melbourne is not liable for loss or damage to personal items left in vehicles.
• For parcel deliveries, it is the sender’s responsibility to ensure proper packaging and accurate delivery details.
• We take reasonable care to handle all items safely but cannot guarantee against unforeseen circumstances.

7. Delays and Service Availability
While we strive to arrive on time, traffic conditions, weather, and unforeseen delays may occasionally affect schedules.
1300 Taxis Melbourne is not responsible for any costs or losses arising from such delays but will make every effort to minimize inconvenience.

8. Limitation of Liability
We aim to provide the highest level of service at all times. However, 1300 Taxis Melbourne is not liable for indirect losses, missed flights, events, or business meetings caused by circumstances beyond our control, such as road closures, heavy traffic, or mechanical issues.

9. Privacy and Data Protection
Your personal information is collected and used only to manage your bookings and improve our services. We handle all data in accordance with our [Privacy Policy].
Please review it for more information about how we protect your privacy.

10. Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after such updates constitutes your acceptance of the revised terms.

11. Contact Us
For any questions about these Terms & Conditions, please contact us at:

1300 Taxis Melbourne
Phone: 0403 427 727
Email: 1300taxismelb@gmail.com
Address: Melbourne, Australia